Terms of use

Welcome to cityexperts.us, the website of City Experts, Inc. ("City Experts," "we," "us"). By using this website, you agree to these terms. If you do not agree, please do not use the site.

Informational purpose only

The content on this website is provided for general information about our company and services. It does not constitute legal, tax, financial, or investment advice, and it does not create any client, agency, or fiduciary relationship.

Calculators and tools

The calculators on this site (including the late fee, security deposit interest, and prorated rent calculators, and the ARO qualification estimator) produce estimates only. They are based on our understanding of rules that change over time, including Chicago's Residential Landlord and Tenant Ordinance and the Affordable Requirements Ordinance. Results are not a rental application, a guarantee of qualification, an offer, or advice of any kind. Always verify current requirements with the City of Chicago, the relevant program administrator, or a qualified attorney before acting.

ARO waitlist

City Experts maintains a waitlist for the affordable (ARO) apartments it manages. By submitting the waitlist form on this site, you agree to the following:

• No guarantee of housing. Joining the waitlist is a request to be contacted about future availability. It is not a rental application, a reservation, an offer of tenancy, or a guarantee that a unit will become available or be offered to you.
• Order and matching. Waitlist entries are considered under the marketing and selection rules that apply to each building under the Chicago Affordable Requirements Ordinance and City of Chicago Department of Housing requirements, which may include preferences required by law. Offers also depend on matching a household to an available unit, including unit size and the income eligibility requirements of the Chicago Affordable Requirements Ordinance. Meeting the waitlist criteria does not waive any screening, income verification, or application requirements that apply before a lease is signed.
• Accurate information. You agree to provide accurate contact information and to notify us if it changes. If we cannot reach you using the information provided, your entry may be passed over for that availability.
• No fee. There is no charge to join or remain on the waitlist. City Experts will never ask for payment to place you on, or advance your position in, the waitlist.
• Removal. You may ask to be removed at any time by emailing contact@cityexperts.us. We may remove entries that are unresponsive, duplicative, or submitted in bad faith.
• Equal housing. Waitlist placement and unit offers are made in accordance with the fair housing laws described below, without regard to any protected class.

How waitlist information is collected, stored, and removed is described in our Privacy Policy.

No warranty

This website and its tools are provided "as is" and "as available," without warranties of any kind, express or implied, including accuracy, completeness, fitness for a particular purpose, and non-infringement.

Limitation of liability

To the fullest extent permitted by law, City Experts, Inc. and its officers, employees, and agents will not be liable for any damages arising from your use of, or reliance on, this website or its tools, including direct, indirect, incidental, or consequential damages.

These website terms do not apply to, and do not limit, any lease or tenancy. Nothing in them waives or limits any right or remedy that cannot be waived under applicable law, including the Chicago Residential Landlord and Tenant Ordinance and federal, state, and local fair housing laws.

Intellectual property

The City Experts name, logo, and the content of this website are the property of City Experts, Inc. and may not be reproduced without our written permission, except for personal, non-commercial viewing.

Third-party links and hosting

Links to third-party websites (including the resident portal operated by Rentec Direct and City of Chicago resources) are provided for convenience. We do not control and are not responsible for their content, availability, or terms. This website is hosted on and delivered through Cloudflare, whose systems process technical request data and set strictly necessary security cookies as described in our Privacy Policy.

Fair housing

City Experts, Inc. is an Equal Housing Opportunity housing provider, committed to the letter and spirit of the federal Fair Housing Act, the Illinois Human Rights Act, the Chicago Fair Housing Ordinance, and the Cook County Human Rights Ordinance.

We do not discriminate in advertising, renting, managing, or keeping a waitlist for housing on the basis of race, color, religion, sex, national origin, disability, or familial status (including households with children and pregnant persons), as protected by federal law. We also do not discriminate on the bases protected by Illinois, Chicago, and Cook County law, including ancestry, age, marital status, parental status, sexual orientation, gender identity, military status or military discharge status, order of protection status, immigration status, housing status, arrest record, and source of income, which includes Housing Choice Vouchers and other lawful rental assistance or subsidies.

Criminal history is considered only as the Cook County Just Housing Amendment allows: never before an applicant is otherwise prequalified, and never on the basis of arrests, juvenile records, or sealed or expunged records.

If you need a reasonable accommodation or modification because of a disability, contact us at contact@cityexperts.us.

Accessibility

We want this website to be usable by everyone. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and test the site against them, including semantic structure, keyboard operability, color contrast, text alternatives, and reduced-motion support. Some pages or content may not yet fully meet that standard, and we fix gaps as we find them. If you encounter a barrier or need information from this site in another format, contact us by calling (773) 831-4545, sending a text, or emailing contact@cityexperts.us and we will work with you promptly.

Governing law

These terms are governed by the laws of the State of Illinois. Any dispute arising from this website will be resolved in the state or federal courts located in Cook County, Illinois.

Changes

We may revise these terms at any time by updating this page. Continued use of the site after changes are posted constitutes acceptance of the revised terms.

Contact

City Experts, Inc., 220 N Green St, Chicago, IL 60607 · Call (773) 831-4545 · Text · contact@cityexperts.us · IDFPR License 478.012676.